Performance measures are commonly used to track and improve our facilities operations. But some Facility Managers are not comfortable developing and using them. This presentation outlines some easy to understand ways to develop metrics that are useful. It will also examine ways that well-intended performance measures contribute to the wrong outcomes.
The specific things you will learn are:
· Why metrics can be useful.
· Understand the different types of metrics.
· Know the qualities that make a metric useful.
· Questions that identify bad metrics.
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